Project roles
• Account management
• Creative consult for dual brands

Overview

Working with the Customer Experience team and their chosen agency, we were tasked with raising NPS scores for families travelling with Virgin Holidays on Virgin Atlantic planes to Orlando in the school holidays. This was achieved by improving customer engagement in the airport before arrival and entertaining younger travellers aged 4-11. 

Examples
Where in the world

Quiz and puzzles
Passport, lanyard and treasure hunt stickers

CRM postcard (front and back)